We conducted 36 in-depth interviews with different stakeholders Table 1.

Table 1 Details of the in-depth interviews conducted with stakeholders in Ni-kshay Poshan Yojana implementation in nine states of India, 2023 (n = 36)

The major themes which emerged from the analysis were i) implementation process of NPY, ii) enablers and iii) barriers to implementation and utilization (Table 2).

Table 2 Themes and sub-themes on the exploration of process of implementation, enablers, barriers to implementation and utilization of Ni-kshay Poshan Yojana in India, 2023Theme 1: implementation process

The implementation had two major processes namely, the collection and validation of bank account details of beneficiaries (Fig. 2) and the approval of benefits and credit of payments (Fig. 3).

Fig. 2

Barriers in the collection and validation of bank account details of beneficiaries—implementation of Ni-kshay Poshan Yojana in India, 2023

Fig. 3

Barriers in benefits' approval and credit of payments- implementation of the Direct Benefit Transfer (DBT) scheme—Ni-Kshay Poshan Yojana in India, 2023

Collection and validation of bank account details of beneficiaries

Every eligible beneficiary under NPY should have a unique bank account into which cash will be directly credited in monthly instalments throughout treatment. The hard copies of the bank account details and relevant identity proofs are brought to the health facilities by potential beneficiaries/family members or collected by the field workers through home visits. The account details are entered into the Ni-kshay portal either directly by the field staff or via the TB Aarogya Sathi app [23]. Those beneficiaries who do not have bank accounts are requested to open an account for the purpose and are supported by the field staff in this process if required. They can also use a family member’s account to receive the benefits after declaring the familial kinship of the account holder with the beneficiary.

“The patient can download the app and just fill in their bank account details and it is linked to Ni-kshay. Even after they feed their bank account details, ultimately this has to be approved by the NTEP staff there. The bank account details have to be collected from the patient by the NTEP staff. So, home visits and verification are an integral part of implementation.”- National-level NTEP official

The information regarding a potential beneficiary “entered” in Ni-kshay is automatically transferred to the PFMS to validate the bank account details online. PFMS is a web-based online software application under the Government of India that tracks the funds released under all welfare schemes, including the direct payments to the beneficiaries and real-time reports of the expenditure involved at all program implementation levels. The beneficiary accounts are either validated or rejected based on the veracity of the account details.

Benefits' approval and credit of payments

Once the bank accounts are validated at the PFMS, the approvers at the district level (DTO/ City Health Officer/District Medical Officer/District Collector) are intimated via short message service (SMS), who then approve or reject the payment based on fund availability at the state treasury. Despite differences across states, the approval process mostly happens at the district level. In one of the southern states, this approval takes place in a single step at the state level (instead of at the district level), reducing processing time and avoiding administrative delays.

A list of benefits is generated in the Ni-kshay portal, which the program staff verifies at two levels. First, the program staff at the TU level, designated as “DBT makers” in the scheme, verifies the list of validated beneficiaries eligible for each instalment of benefits generated in the Ni-kshay portal. Next, the DTO designated the "DBT checker" verifies the benefits after which the benefits are grouped into batches in Ni-kshay and sent to PFMS for verification and approval.

"At the TU level there would be STS, lab supervisor, health volunteer, whoever is in charge, given the responsibility of a maker, to verify the list in Ni-kshay. And thereafter, at the district level is the Checker login, it can be DTO, it can be the accountant, as authorized for that purpose."- National level NTEP official

"So, the maker will approve it and send for approval to DTO, who is a checker. The checker will approve it, and it will go to the PFMS. Now, depending on the state, it may change, but in the PFMS, someone has to give financial approval."- National-level NTEP official

Once the PFMS approves the release of funds, the payments are credited to the beneficiaries. On receipt of e-payment advice, the bank initiates payment, and the payment status is updated in the PFMS. Once the benefit is credited to their account, the beneficiaries receive an SMS from Ni-kshay and the bank.

If errors are identified in even a single benefit sent from the district, the whole batch is rejected in the PFMS. Then, the DBT checkers identify and rectify the erroneous entries in the Ni-kshay portal. The revised batch of error-free benefits is automatically sent to PFMS for approval, a process called the auto retrigger mechanism.

Theme 2: enablers of implementation and utilization of NPY

NPY was perceived as a very helpful initiative by the providers and beneficiaries. It was considered especially beneficial for the poor and socially marginalized sections, including the elderly, tribes, and those residing in remote and difficult terrains.

"This DBT scheme (NPY) is very good. The government provides nutrition to the patients because most of them are malnourished, and they are affected by TB mainly because they are malnourished. More and more patients are joining for treatment."- District-level NTEP official.

“The scheme was very helpful. Because of the scheme I was able to take fruits and vegetables and care for my health while I was taking treatment. I got the full amount after treatment. There was some delay, but I got it fully.”- NPY beneficiary who completed the treatment.

Many providers observed that the scheme enhanced the notification of TB cases and improved the tracking of cases. They also suggested that the direct transfer of money to the beneficiary accounts enhanced transparency and reduced the chances of corruption.

Political and administrative commitment

In one of the southern states, the federal government and the district administrations displayed a relatively higher political and administrative commitment to implementing the scheme. Monitoring and supervision of the scheme implementation and extent of utilization were conducted through regular review meetings by the state's Chief Secretary to the federal government. Regular review meetings were also followed at district and TU levels, enabling the officials to effectively implement the scheme, redress the grievances on time, and enable the state to work closely with the private sector facilities.

"When we started the implementation, initially we had the Chief Secretary reviewing the program every month. Also, we had district and state level officials reviewing this program almost on a 15 days basis. So, there was a lot of political and administrative commitment given and because of that we felt that the processes were made more efficient."- District WHO Consultant

The recent initiative of the central government to upgrade the health sub-centres, the basic units of India's primary health care network, to Health & Wellness Centres (H&WCs) had greatly reduced the workload of TB health workers.

"Health and Wellness Centres have now started, and so now we have more people helping us with the field work at the village level."- District NTEP staff

Patient-Provider Support Agency (PPSA) is a "model under which a state/district TB unit contracts a third-party agency/NGO to engage private-sector doctors and provide end-to-end services". PPSA is a key enabler in supporting the collection of bank account details of potential beneficiaries in private-sector health facilities and follow up with the credit of the benefits. Since the introduction of this initiative in 2021 there has been an increase in PwTB using the private sector receiving the NPY benefits.

"PPSAs take care of the private patients, right from diagnosis to outcome, including all public health activities. So, because of them, from mid-2021, the gap in reaching the private sector patients has decreased in some parts of the state."- District NTEP staff

Public transportation facilities

In some study settings, effective public transportation facilities made it conducive for PwTB to travel to health facilities to enrol in the scheme and to banks to open accounts or withdraw the benefit amount. Transportation and road connectivity were also major enablers for the health workers to contribute to the scheme implementation through regular home visits.

Sub-national initiatives

One of the north-eastern states initiated a digital application to track real-time maternal and child health (MCH) data from all the health facilities. The application also tracks PwTB, enabling the program staff to promptly reach out to those seeking treatment in private health facilities, thus ensuring their enrolment in NPY benefits without delay.

"This MCH app is like a step in between. All the patient information is already available from it. So, we will get the patient's details from the app and enter into Ni-kshay."- District NTEP staff

In one of the north Indian states, a grievance redressal mechanism was initiated by the state (sub-national) government to address the beneficiaries' concerns regarding government schemes, including NPY. The beneficiaries can access grievance redressal through a toll-free phone number. The stakeholders reported this mechanism as more effective than the routine grievance redressal mechanism instituted through Ni-kshay.

In one of the northern states, a non-governmental organization collaborated with the district government hospital to test and treat homeless people in shelter homes. If the PwTB had at least one identity proof, the organization assisted them in opening bank accounts to access NPY benefits. Since they did not have access to the amenities required for cooking, the organization provided them with food throughout treatment. In another study setting from the northeast, the district head led a campaign to promote Aadhar Card (identity card with a unique identity number that can be obtained voluntarily by all residents of India) registration. In this state, where a large migrant population and people from tribal communities typically struggle or hesitate to register for identification documents, this proved to be beneficial. As identification documents are required to open bank accounts, this drive also helped NPY implementation.

Theme 3: barriers to implementation of NPYOpening bank accounts

PwTB who do not possess individual bank accounts cannot receive NPY benefits. The same account cannot be used again if a patient suffers more than one TB episode. Family members with more than one PwTB cannot use the same account even if the PwTB is a minor or elderly who can have difficulty in accessing banking facilities. Thus, many beneficiaries are required to open new bank accounts to be enrolled in NPY. In several ethnic groups, the concept of "banking" itself is alien, which makes it difficult for health workers to convince them regarding the importance of opening bank accounts for NPY.

"I feel bank account opening is the major problem. Patients do not have bank accounts most of the time and they need to spend a lot of time, money and effort to open the accounts. We are helping them start bank accounts, but some of them don't even have ration cards and forget Aadhar cards. So, then we have to start there."- Field level NTEP staff

Vulnerable populations like people experiencing homelessness or migrants may not have documents that prove their identity proof to initiate bank accounts. Thus, the neediest people, such as the homeless, destitute and the cognitively challenged, were not included in the scheme due to difficulties in opening bank accounts.

"There are some people who are homeless. They stay on the railway platforms or at the bus stand, or under the tree or somewhere under the flyover bridges. These people don't have any documents with them, and opening a bank account will be very, very difficult."- District WHO Consultant

"But if you see, these are the most deserving people who need this money, but somehow, we are not able to give them the entire money."- Field level NTEP staff

“The people that we are working on are not suitable for the scheme because they don’t have any formal documents proving their identity. The scheme may be useful for many people, but not for the people that we are working with… I don’t think it is of much help. We would like the governments to place more attention to the PwTB who are on the sidelines and who are too marginalized to fulfil the necessary conditions to receive such support.”- Representative, NGO working on homeless and marginalized sections

There were also instances where the PFMS does not accept the accounts of local banks like the Grameen (Village) or the Cooperative Bank, which also led to rejections of bank accounts requiring beneficiaries to open new accounts in other banks.

Physical access to banks and health facilities

In some tribal and remote areas, there were challenges physically accessing the banks and health facilities due to poor road connectivity and lack of transportation facilities. This led to missing work and loss of income, which was also a barrier to opening bank accounts.

"Travel is an issue here. As you saw, the roads are bad, winding. Transportation is a problem. We struggle to reach them (beneficiaries). They struggle to reach us also. This is even bad when it rains. Then it is beyond any discussion".- Field level NTEP staff

Technical issues related to computer access, internet connectivity and Ni-kshay

Internet connectivity and computer access are prerequisites to access the Ni-kshay portal, and several of the TUs under study did not have working equipment or uninterrupted internet services.

"There is no computer here. One tab has been given to each of us, but they are having issues now. These were given about 2–3 years back. They cannot be replaced…no repair can be done. We are using the mobile phone itself."- Field-level NTEP staff

Sometimes, Ni-kshay portal was not functional for several days together, snowballing into accumulated unpaid benefits and major delays. Obtaining technical support to address such glitches was reported to be difficult. The program staff struggled to navigate the digital platforms, caused partly by their inadequate technical skills, highlighting the need for better training modalities to support them in operating these platforms.

"Sometimes Ni-kshay doesn't open. It doesn't bring up the page soon. The Internet is weak here, that is also an issue, especially when we go into the villages. In most places, there is no internet connectivity. So, if I have to check someone's payment status, I will have to call the STS. Then make them check. These issues keep happening in the village side."- Field-level NTEP staff

Beneficiary-related challenges

PwTB from the private sector facilities hesitate or are unwilling to share their details with the health workers leading to a delay in enrolment and subsequent processes. Many PwTB did not have the required information about NPY and its processes, which prevented them from enrolling in the scheme and sharing their bank details. The district-level stakeholders attributed this to the deficiencies in the program staffs’ engagement with the patient, counselling and irregular home visits.

"Problems from the patient's side are usually related to their unawareness of the scheme. They are not properly informed that the money is being provided for nutritional purposes. They don't have proper bank accounts; they are hesitant to share the details, and they don't bring the documents on time, which results in delay in validation of the account."- District-level NTEP staff

Human resource constraints

The shortage of motivated human resources was a critical barrier. The existing program staff catered to much larger populations than originally stipulated and felt overburdened with the multiple responsibilities in the program leaving no time for engagement about NPY. Many critically observed that no additional human resources were recruited to implement NPY.

"The guideline was that there should be one senior treatment supervisor (STS) per 1.5 lakh population. However, if I give the example of this district, there is 1 STS per 3 lakh population, and there is a human resources requirement, there are vacant posts. Until human resource (HR) is not improved, the program can't be improved. Because in NTEP, new schemes have started, like DBT. But there are no human resources for that. If the STS keep working on other TB programs, they cannot do their routine work. So, in order to improve this program, the government should employ regular staff in this."- Field-level NTEP staff

"The issue is severe HR shortage. Plus, they are not at all motivated. If you look at my district, I am the maker, checker and approver most of the time. Many of the program staff are on a contractual basis. They are overworked. See madam, NPY is a separate scheme but there is no separate HR for it. It is done by the same program staff who have to do case finding, investigations, treatment, monitoring adherence and documentation. So, we cannot put pressure on them beyond a level."- District-level NTEP staff

The field workers observed that the health system currently conceived TB-related work as almost an exclusive responsibility of the NTEP staff despite efforts to mainstream the program work with public health work at primary health care level. Digital documentation in Ni-kshay was an added responsibility for the program staff, and the lack of adequate supportive supervision and technical support when required added to their workload.

"The staff is struggling with all these schemes. We have to document everything, right? In fact, I think TB should be the problem of all the health staff, not just us (NTEP staff). Getting the cooperation from them (the health staff from the primary health care network) is so difficult. They are also busy. We are also busy."- Field-level NTEP staff

“…Sometimes we have some issues with the Ni-kshay updates. If we have an issue, there is no one to turn to immediately to ask for advice or help. Already we are struggling … Sometimes, the tablets or even the desktop at the TU gets repaired and it takes a long time to get them to work. So then we use our own phones for documentation, which sometimes don’t work properly…”- Accredited Social Health Activist (ASHA worker)

Lengthy approval process

The stakeholders perceived the benefit approval as complex and laborious, both process-intensive and labour-intensive. Currently, this process is undertaken at the district level in most states. The approval process could be delayed due to various reasons, which include the unavailability of concerned authorities in the posts due to leaves/transfers, frequent changes in approving authority, editing the details after validation (which requires additional approval), merging of banks and changes in the Indian Financial System Codes (unique identifiers of Indian banks) resulting in non-validation of bank accounts, bureaucratic delays in file transfers, lack of adequate funds or competing financial priorities such as salaries.

"Delays are there. But that I think is because the money is processed at the district level instead of lower levels. District approval takes so much time. If the concerned officers are busy or on leave, then it takes so much more time."- District-level NTEP staff

"There are many red tapes in the process. This file must go to the district health officer and then to the district collector. Without the district collector's permission, we can't do anything."- District-level NTEP staff

Inter-state variations in the availability of funds for NPY, frequent changes in fiscal policies about NPY by the state or central governments, including the changes in banks, affiliated PFMS agencies and approving authorities, non-payment of benefits to beneficiaries after six months of treatment (persons with drug-resistant TB and persons with drug-sensitive extra-pulmonary TB), erroneous rejection of beneficiaries were among the other challenges reported by some states. In the northern states, the district officials could not process the NPY benefits during the reconciliation period of banks, which would occur every three months.

Theme 4: barriers to utilization of the benefitsPerceived inadequacy of the benefit amount

The stakeholders also highlighted that while the current benefit amount was helpful for few beneficiaries, it was barely adequate for several others. Thus, the utility of the benefit also depended on the socio-economic circumstances of the beneficiaries and households.

"I feel that this money may not be the uniform requirement of everyone. Sometimes, there are very poor patients for whom 500 rupees is insufficient. They may need more. You may also have a person coming from a very high-profile setting; for whom this money is not of much use because they can afford nutrition on their own. So, it is a diverse mix."- District-level NTEP staff

Many beneficiaries were unaware that the NPY benefit was provided to meet their additional nutritional requirements during TB treatment. The health workers could not guide and support the beneficiaries regarding the use of the scheme amount due to various reasons, the inadequacy of the amount cited as the primary one. Due to the soaring food prices, there were few nutritional options to suggest to beneficiaries that would fit the monthly scheme amount. Hence, they suggested alternatives like regular provision of food kits or a combination of cash and kits on a case-to-case basis to enhance utilization.

"I purchased fish, meat, eggs, and milk. The money was insufficient; I could barely manage, but 500 (rupees) is insufficient. For example, if we take half a litre of milk every day, then per month, it takes around 700–1500 rupees only for milk."- NPY beneficiary

Delay and uncertainty in the credit of payments

The delay in crediting the amount and the uncertainty regarding the time of credit prevented beneficiaries from planning their allocation to procure healthy food. Many observed that they often received the scheme amount after treatment completion. The health workers also cited the delay in the credit of benefits as a barrier to adequately guiding the beneficiaries regarding its appropriate utilization. The dissatisfaction among the beneficiaries over the delay affected their receptiveness and responsiveness to the information offered by the health workers.

"The program staff is not able to tell the beneficiaries, "you will definitely get the money by this day," right? We are not able to make that promise to the patient because there are a lot of processes which are independent of the program staff. So, if we can have such a system where our field staff can say confidently that by this date this much money will reach your bank account that would make a difference."- District WHO Consultant

Banking-related issues

The beneficiaries do not always receive SMS notifications from banks or Ni-kshay on the credit of benefits regularly, preventing timely utilization. Illiteracy and difficulty comprehending the SMS that may not be in their mother tongue (native /regional language) also result in delayed or non-utilization of the benefit. When PwTB without bank accounts submit their family member's bank account details for the credit of the benefit, it hampered the beneficiary's direct handling of the benefit. In some instances, the banks had debited penalty from customers’ accounts (for not maintaining a minimum balance account or pending loan instalments) from the credited scheme benefit. In addition to this, not all beneficiaries are familiar and comfortable with technology and digital financial transaction which required them to travel to banks or Automated Teller Machines (ATM) to withdraw money to utilize them.

“They (healthcare providers) did not say anything about what the money is for or when we will get it, just said that the government will give 500 rupees/month. I did not have any cash with me after the treatment. So when my daughter visited us, we asked her to check my bank account to withdraw whatever is remaining, and found that 3000 rupees have been credited. We did not know how it came or from where. We don’t usually go to the bank or check balance regularly. But then there was money in the account beyond our means, and we remembered that it may be from the government… we don’t remember getting any messages in phone” -NPY beneficiary who completed treatment.

Transportation facilities and road connectivity

Where the terrain and weather are difficult and connectivity is poor, reaching banks or ATMs was both time-consuming and difficult for beneficiaries, which diminished their chances of utilising the benefits.

"To open a bank account, they must travel and come to the taluk (sub-district headquarters) or town as they don't have a bank in their village. Also, the majority of the people here don't use ATMs; they have to go to the bank. To withdraw an amount of 500 or 1000, they should use their time to travel to the taluk and spend an additional amount for this travel."- Field-level NTEP staff