The tri-response police, ambulance, mental health crisis model (the tri-response model) is operating in several Australian States and Territories and teams a mental health clinician, police officer and ambulance paramedic together in a first responder vehicle to attend mental health crisis in the community. Rather than sending a police or ambulance unit to attend a patient in mental health crisis, the tri-response model is sent to provide mental health expertise including mental state assessment, treatment and referral. It is one of several models being trialed to meet this need, yet it requires further exploration to assess its efficacy in reducing involuntary detentions. Other models include co-response models such as pairing a mental health clinician with a police officer or paramedic as a mobile crisis service or including them into police or ambulance communications centres.
A systematic review of police mental health co-responder models was undertaken in 2018 to identify and describe the different models, identify the types of service users who came in contact with the models and to evaluate their effectiveness [27]. The authors included 26 papers into the review and concluded that the co-responder police mental health models may reduce rates of involuntary detention of mentally ill people [27]. However, they reported that further research was required, and at the time of writing, no review has been conducted to evaluate the tri-service model [27]. This finding was further supported by a qualitative study of the experiences of Chicago police officers responding to mental health incidents, many of which described a “never ending cycle of hospital transport” and proposed that mental health nurses and co-responder models were well placed to support police officers in the field and to provide alternatives to emergency department transport [28].It could be argued that a tri-response model comprising of a mental health clinician, a police officer, and a paramedic is an expensive model when compared with a co-response model. Furthermore, if the same outcomes of a tri-response model can be achieved using a co-response model, is the model justified? In many areas such as the United Kingdom, ambulance paramedics do not have powers under mental health legislation, so co-response police and mental health nurse are more prevalent.
5. ResultsFigure 1 shows the flow of papers through the review process using the PRISMA Flow Diagram Policing databases listed in protocol were unable to be accessed for the literature search due to access limitations. This was the only change to the research methodology subsequent to publishing.Our initial search identified 239 citations, of which 30 duplicates were removed. A total of 208 citations were excluded during the title and abstract screening. The full text of one grey literature report was reviewed and excluded at full text screening. The primary reason for exclusion of studies and reports was due to them examining co-response models, rather than a tri-response model. We provide a summary of the excluded full text paper:
In 2012, the Department of Health in Victoria, Australia, commissioned Allen Consulting Group to undertake an evaluation of their Police, Ambulance and Clinical Early Response (PACER) trial which operated from 2007 to 2011 [32]. This model, however, was a police and mental health mobile co-response unit operating across several areas in Victoria. Small discussion groups, interviews and stakeholder meetings with police, mental health services, ambulance services and mental health consumers, were conducted as part of the service evaluation.The objectives of the evaluation were to evaluate the effectiveness and efficacy of the PACER model over a 16-month study period, in managing and resolving mental health crisis in the community compared with mental health, police and ambulance service response. The group also completed a cost effectiveness analysis of the PACER model, compared with standard emergency services responses, and to identify enablers and challenges in implementation (p. 10).
The Victorian PACER model was piloted following the Victorian Health Reform Strategy 2009–2019: Because mental health matters (Department of Human Services 2009) which demonstrated a need for more integrated approaches to mental health crisis and promotion of least restrictive practices and greater capacity for community treatment options.
The evaluation framework developed for the PACER evaluation was as follows:
What impact has PACER had on facilitating a coordinated response that provides more timely access to mental health patient care?
Does PACER provide a more streamlined and quality approach to mental health crisis in the community through improved access to mental health advice and agency client histories?
Are there fewer adverse events in the community arising from management of emergency mental health crises?
Is there a reduced demand on agency resources in responding to emergency mental health crisis?
Is there a reduction in referrals of people experiencing mental health crisis to emergency departments and an increase in referrals to other non-emergency services or direct admission to psychiatric inpatient facilities?
The methodology for evaluating the PACER project was a mix of qualitative and quantitative approaches applied to a comparator analysis of the PACER project to usual service provision in a comparator site. Data was sourced from service utilisation datasets regarding information about activity, outputs and outcomes related to emergency services involved in responding to mental health crises, such as PACER data activity sheets, patient transport forms, emergency department data, and information from the Victorian Ambulance Clinical Information System (VACIS).
During the evaluation period, PACER attended 783 requests for assistance, averaging 2 cases per 8 h shift. The primary response unit (police or ambulance) was cleared by PACER in 53 percent of cases. 37 percent of cases were involuntarily detained, and transportation was not required in 64 percent of cases [32]. Transport to hospital was reduced from 82 percent in the comparator group to 52 percent in the PACER group [32]. Difficulties in matching points of alignment across datasets affected the robustness of the cost effectiveness analysis.The following key findings of the evaluation were:
PACER provided more timely access to mental health crisis assessment, reduced the average time of assessment from 3 h to one hour, when compared to emergency services comparator.
On average, PACER was able to release first responding police units faster and was the first responding unit approximately one third of the time, allowing police services to meet other demands.
Where patient transport was required, ambulance services were utilised more often with PACER, for a person experiencing mental health crisis who required hospital transport. This is a preferred method of transport and is consistent with a least restrictive approach and preferable to police transport.
Within the PACER model, there were fewer referrals to hospital emergency departments than in the comparator site, reflecting greater capacity for community treatment options.
Overall, when compared with standard police and ambulance response, the PACER model was more effective in timeliness to assessment, earlier clearance of first responders, achieved a more integrated management approach to mental health crisis, improved use of agency resources such as ambulance transport, and fewer transports to the hospital emergency departments [32]. Furthermore, based upon cost effectiveness analysis, the PACER model was less costly that standard service provision [32]. 6. DiscussionThe systematic review aimed to identify and synthesise the evidence for the association between the tri-response mental health crisis model and involuntary detentions. No clinical studies or grey literature was identified that met the inclusion criteria. Consequently, we report this as an empty systematic review. There is an important gap in the literature regarding the efficacy of tri-response mental health crisis models and supports and justifies the need for further research into this topic. Tri-response police, ambulance, mental health crisis models are operating in Australia, the United Kingdom and Canada with no evidence of their efficacy, safety or value.
There is some debate as to the value of empty systematic reviews. An empty review is defined as a systematic review that finds no eligible studies [33]. The authors surmised that empty reviews may appear to: “(1) offer no conclusions, (2) offer conclusions based on referenced excluded studies, (3) offer conclusions based on other evidence, or (4) offer conclusion not based upon evidence” [33] (p. 1). The authors went on to estimate that as many as 1 in 10 Cochrane reviews, were empty and most are denied publishing rights. However, Gray [34] argues that empty reviews do have value and should be published if they have been conducted with strong methodology and rigor. Empty reviews contribute to the body of knowledge on a topic by highlighting a gap in the literature and an opportunity for further research [34]. Furthermore, an editorial published in the Joanna Briggs Institute of Systematic Reviews and Implementation Reports argued that whilst empty systematic reviews were unable to provide recommendations for practice related to the initial review question, they still have important implications [35]. These can be described as providing direction for research to fill a gap in knowledge, with recommendations to guide the types of research designs needed in the future, recommendations about eligibility criteria for sample selection as specific interventions, comparators and outcome measures for future research into the topic [35]. 7. Review LimitationsOur review did include some limitations which are important to consider. Given that our review did not generate enough literature to undertake a synthesis, it could be argued that a scoping review would have been more appropriate than a systematic review. Scoping reviews have become increasingly popular over the past decade, particularly in the disciplines of health and social sciences [36,37,38].Scoping reviews may be useful for developing research questions and objectives, protocol development, planning the research approach and summarizing evidence and is also often used as a precursor to a systematic review [36]. Scoping reviews can assist in planning an initial research project but are not suitable for all research questions [36,37].We consider that a systematic review was appropriate as the intention is to produce evidence that can inform policy decisions about feasibility, appropriateness and effectiveness of a particular treatment or therapy [36,37,38]. Furthermore, systematic reviews are more widely used as they follow a structured and pre-defined process using a systematic method with a view to minimise bias and producing robust and reliable findings [37]. As their name suggests, scoping reviews may be a valuable tool to scope the availability and volume of literature, particularly for evidence that is emerging and when it is unclear of more specific questions can be addressed in a more structured process [36,37]. According to the literature, a systematic review should be used when the researcher is seeking to answer a clinically meaningful question which addresses the feasibility, effectiveness or appropriateness of a treatment, intervention, or practice [36,37]. We argue that we have developed a well-considered research question in collaboration with a systematic review consultant, which seeks to evaluate the effectiveness of the tri-response police, ambulance, mental health crisis model in reducing involuntary detentions, and therefore, the selection of a systematic review rather than a scoping review was appropriate.A further limitation of our review was the inclusion of grey literature. Grey literature is a broad term that includes a large range of documents such as unpublished studies, government reports, and dissertations, that are not generally controlled by commercial publishing organisation. This means that grey literature can be difficult to search and retrieve for evidence synthesis [39,40].
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