Migena Buka1, Anila Sulstarova1, Ersida Kurtaj2 1 University of Tirana, Tirana, Albania
2 Private sector, Tirana, Albania Purpose. This study delves into the relationship between emotional intelligence, mobbing, and resilience in the police force of Tirana, Albania. Study design. The sample population consisted of 117 police officers, with a male to female ratio that mirrors the actual gender ratios in the Tirana police force. The participants were asked to complete self-assessment questionnaires to determine their levels of emotional intelligence, mobbing, and resilience. Findings. The results showed a clear correlation between increased mobbing in the workplace and decreased resilience. Furthermore, the study found no statistically significant relationship between emotional intelligence and resilience. Additionally, those participants who reported experiencing mobbing in the workplace demonstrated lower levels of resilience compared to those who did not experience it. The sample demonstrated a high level ofemotional intelligence, which was positively correlated with the participants’ age. However, it could notbe definitively determined whether this correlation was specific to the workplace or a general trend. Value of results. This study highlights the importance of emotional intelligence in enhancing well-being in the workplace and suggests that the police force should invest in training and development programs to enhance emotional intelligence among its officers. It also under scores the need for increased awareness of mobbing and the implementation of measures to prevent it from occurring in the workplace. Thefindings of this study add to the existing body of research in the field of emotional intelligence and itsimpact on workplace well-being.

Citation: Buka M., Sulstarova A., Kurtaj E. (2024) Emotional intelligence, mobbing and resilience in police forces. Organizational Psychology, vol. 14, no 2, pp. 128-138

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