1. El-Jardali, F, Fadlallah, R. A review of national policies and strategies to improve quality of health care and patient safety: a case study from Lebanon and Jordan. BMC Health Serv Res. 2017; 17(1): 568. doi:10.1186/s12913-017-2528-1
Google Scholar | Crossref2. World Health Organization, OECD, and International Bank for Reconstruction and Development/The World Bank . Delivering quality health services: a global imperative for universal health coverage. 2018. apps.who.int/iris/bitstream/handle/10665/272465/9789241513906-eng.pdf. (Accessed 10 September 2021).
Google Scholar3. Merkouris, A, Andreadou, A, Athini, E, Hatzimbalası, M, Rovithis, M, Papastavrou, E. Assessment of patient satisfaction in public hospitals in Cyprus: a descriptive study. Health Sci J. 2013;7(1):28-40.
Google Scholar4. Gishu, T, Weldetsadik, AY, Tekleab, AM. Patients’ perception of quality of nursing care; a tertiary center experience from Ethiopia. BMC Nurs. 2019;18(1):37. doi:10.1186/s12912-019-0361-z.
Google Scholar | Crossref | Medline5. Alrashdi, I . Evaluation of quality of healthcare: to what extent Can We rely on patient expectations and preferences. Oman Med J. 2012; 27(6): 448-9. doi:10.5001/omj.2012.107
Google Scholar | Crossref | Medline6. Wang, H, Zeng, T, Wu, X, Sun, H. Holistic care for patients with severe coronavirus disease 2019: an expert consensus. Int J Nurs Sci. 2020;7(2):128-34. doi:10.1016/j.ijnss.2020.03.010
Google Scholar7. Mosadeghrad, AM . Factors influencing healthcare service quality. Int J Health Policy Manag. 2014;3(2):77-89. doi:10.15171/ijhpm.2014.65
Google Scholar | Crossref | Medline8. World Health Organization [WHO] . Quality of care. 2021a. https://www.who.int/health-topics/quality-of-care#tab=tab_1. (Accessed 20 February 2021).
Google Scholar9. National Database of Nursing Quality Indicators [NDNQI] . NDNQI Nursing-Sensitive indicators. 2020. https://nursingandndnqi.weebly.com/ndnqi-indicators.html. (Accessed 11 December 2020).
Google Scholar10. Barnett, H, Viot, M, Neuman, M. The patient perspective of quality of care: a review of the literature. Médecins Sans Frontières. 2018. http://evaluation.msf.org/sites/evaluation/files/attachments/the_patient_perspective_of_quality_of_care_a_review_of_the_literature.pdf. Accessed 11 October 2021.
Google Scholar11. Abbasi-Moghaddam, M, Zarei, E, Bagherzadeh, R, Dargahi, H, Farrokhi, P. Evaluation of service quality from patients’ viewpoint. BMC Health Serv Res. 2019;19(1):170. doi:org/10.1186/s12913-019-3998-0
Google Scholar | Crossref12. Kvist, T, Mäntynen, R, Turunen, H, Partanen, P, Miettinen, M, Wolf, G, et al. How magnetic are Finnish hospitals measured by transformational leadership and empirical quality outcomes? J Nurs Manag. 2013;21(1):152-64. doi:10.1111/j.1365-2834.2012.01456.x
Google Scholar | Crossref13. Kvist, T, Vehviläinen-Julkunen, K, Jokela, V. Do organizational factors explain the quality of care? J Nurs Care Qual. 2007;22(4):365-70. doi:10.1097/01.NCQ.0000290419.73134.6e.
Google Scholar | Crossref | Medline14. Tervo-Heikkinen, T, Kvist, T, Partanen, P, Vehvilainen-Julkunen, K, Aalto, P. Patient satisfaction as a positive nursing outcome. J Nurs Care Qual. 2008;23(1):58-65. doi:10.1097/01.NCQ.0000303806.09242.37.
Google Scholar | Crossref | Medline | ISI15. Nadi, A, Shojaee, J, Abedi, G, Siamian, H, Abedini, E, Rostami F. Patients’ expectations and perceptions of service quality in the selected hospitals. Medical Archives. 2016;70(2):135-9. doi:10.5455/medarh.2016.70.135-139
Google Scholar | Crossref | Medline16. Sandhyaduhita, P, Fajrina, HR, Pinem, AA, Hidayanto, AN, Handayani, P, Junus, K. Hospital service quality from patients perspective: a case of Indonesia. Int E-Health Med Commun. 2016;7(4):48-61. https://doi.org/10.4018/IJEHMC.2016100103
Google Scholar | Crossref17. Grøndahl, VA, Kirchhoff, JW, Andersen, KL, Sørby, LA, Andreassen, HM, Skaug, E, et al. Health care quality from the patients’ perspective: a comparative study between an old and a new, high-tech hospital. J Multidiscip Healthc. 2018;11(1):591-600. doi:10.2147/JMDH.S176630.
Google Scholar | Crossref | Medline18. Wilde-Larsson, B, Larsson, G. Development of a short form of the quality from the patient’s perspective (QPP) questionnaire. J Clin Nurs. 2002;11(5):681-7. doi:10.1046/j.1365-2702.2002.00640.x
Google Scholar | Crossref | Medline19. Belasen, A, Belasen, AR, Oppenlander, J, Hetelendy, A. Factors affecting Patients’ perceptions of quality, hospital ratings, and some thoughts about post-COVID-19 challenges. 2020. http://doi.org/10.2139/ssrn.3629972. Accessed 20 August 2021.
Google Scholar | Crossref20. Darby, C, Kays, RD, Klethe, P. Development and evaluation of the CAHPS hospital survey. Health Serv Res. 2005;40(6 Pt 2):1973-6. doi:10.1111/j.1475-6773.2005.00490.x.
Google Scholar | Crossref | Medline | ISI21. Ministry of Health . Quality and patient safety: health vision 2050. Ministry of Health, Oman, 2016.
Google Scholar22. Al Mawali, AH, Al Qasmi, AM, Al Sabahi, SM, Idikula, J, Elaty, MA, Morsi, M, et al. Oman Vision 2050 for health research: a strategic plan for the future based on the past and present experience. Oman Med J. 2017;32(2):86-96. doi:10.5001/omj.2017.18
Google Scholar | Crossref | Medline23. Department of Health Information and Statistics [DHIS] . Annual Health Report. 2019. https://www.moh.gov.om/en/web/statistics/-/-2019. (Accessed 20 March 2021).
Google Scholar24. Töyry, E, Herve, R, Mutka, R, Savolainen, P, Seppanen, M. Ethics in health care management: development an instrument to assess humane caring. Nurs Ethics. 1998;5(3):228-35. doi:10.1177/096973309800500306.
Google Scholar | SAGE Journals | ISI25. World health Organization [WHO] (2021b) . Process of translation and adaptation of instruments. 2021b. http://www.who.int/substance_abuse/research_tools/translation/en/. (Accessed 15 March 2021).
Google Scholar26. Tavakol, M, Dennick, R. Making sense of Cronbach’s alpha. Int J Med Educ. 2011;2(1):53-5. doi:10.5116/ijme.4dfb.8dfd.
Google Scholar | Crossref27. American Nurses Credentialling Center . The 2019 magnet application manual: nursing excellence standards evolving with practice. J Nurs Admin. 2017;47(11):527-8. doi:10.1097/NNA.0000000000000547.
Google Scholar | Crossref | Medline28. Doran, DM . Nursing outcomes: State of the Science. 2nd ed. Sudbury, MA: Jones & Bartlett Learning, p. 522; 2011.
Google Scholar29. Voutilainen, A, Kvist, T, Sherwood, PR, Vehvilainen-Julkunen, K. A New Look at patient satisfaction. Learning from self-organizing maps. Nurs Res. 2014;63(5):333-45. doi:10.1097/NNR.0000000000000054.
Google Scholar | Crossref | Medline | ISI30. Kvist, T, Voutilainen, A, Mäntynen, R, Vehviläinen-Julkunen, K. The relationship between patients’ perceptions of care quality and three factors: nursing staff job satisfaction, organizational characteristics and patient age. BMC Health Serv Res. 2014;14(1):466. http://www.biomedcentral.com/1472-6963/14/466
Google Scholar | Crossref31. Albashayreh, A, Al-Rawajfah, OM, Al-Awaisi, H, Karkada, S, Al Sabei, SD. Psychometric properties of an Arabic version of the patient satisfaction With nursing care quality questionnaire. J Nurs Res. 2019;27(1):1 − 9.
Google Scholar | Crossref32. Goh, ML, Ang, ENK, Chan, YH, He, HG, Vehvilainen Julkunen, K. A descriptive quantitative study on multi-ethnic patient satisfaction with nursing care measured by the revised humane caring scale. Appl Nurs Res. 2016;31(1):126-31. doi:10.1016/j.apnr.2016.02.002
Google Scholar | Crossref33. Al-Hussami, M, Al-Momani, M, Hammad, S, Maharmeh, M, Darawad, M. Patients’ perception of the quality of nursing care and related hospital services. Health Primary Care. 2017;1(2):1-6. doi:10.15761/HPC.1000110
Google Scholar | Crossref34. Ogunlade, AA, Ayandiran, EO, Olaogun, AA, Okunola, I. Perception of emergency nursing care among patients in selected hospitals in Oyo state Nigeria. Int J Caring Sci. 2017;10(2):971-8.
Google Scholar35. Tervo-Heikkinen, T, Kiviniemi, V, Partanen, P, Vehvilainen-Julkunen, K. Nurse staffing levels and nursing outcomes: a Bayesian analysis of Finnish-registered nurse survey data. J Nurs Manag. 2009;17(8):986-93. doi:10.1111/j.1365-2834.2009.01020.x
Google Scholar | Crossref | Medline36. Fröjd, C, Swenne, CL, Rubertsson, C, Gunningberg, L, Wadensten, B. Patient information and participation still in need of improvement: evaluation of patients’ perceptions of quality of care. J Nurs Manag. 2011;19(2):226-36. doi:10.1111/j.1365-2834.2010.01197.x
Google Scholar | Crossref37. Mufti, S, Qadri, GJ, Tabish, SA, Mufti, S, Riyaz, R. Patient’s perception of nursing care at a large teaching hospital in India. Int J Health Sci. 2008;2(2):92-100.
Google Scholar38. Muntlin, A, Gunningberg, L, Carlsson, M. Patients’ perception of quality care at an emergency department and identification of areas of quality improvement. J Clin Nurs. 2006;15(8):1045-56. doi:10.1111/j.1365-2702.2006.01368.x
Google Scholar | Crossref | Medline39. Elliott, MN, Lehrman, WG, Beckett, MK, Goldstein, E, Hambarsoomians, H, Giordiano, LA. Gender differences in patients’ perception of inpatient care. Health Serv Res. 2012;47(4):1482-501. doi:10.1111/j.14756773.2012.01389.x
Google Scholar | Crossref | Medline | ISI40. Dzomeku, VM, Atinga, BE, Tulukuu, P, Mantey, RE. In-patient satisfaction with nursing care: a case study at kwame nkrumah university of science and technology hospital. Int J Res Med Health Sci. 2013;2(1):19-24. http://www.ijsk.org/ijrmhs.html
Google Scholar41. Alsaqri, S . Patient satisfaction with quality of nursing care at governmental hospital, ha’il city, Saudi Arabia. Int Knowl Sharing Platform. 2016;6(10):128-42. ISSN 2224-3208
Google Scholar42. Deriba, BS, Geleta, TA, Beyane, RS, Mohammed, A, Tesema, M, Jemal, K. Patient satisfaction and associated factors during COVID-19 pandemic in north shoa health care facilities. Patient Prefer Adherence. 2020;14(1):1923-34. doi:10.2147/PPA.S276254n
Google Scholar | Crossref | Medline