Aim

To explore the experiences of Jordanian first-line nurse managers during COVID–19.

Background

Nurses are exposed to life-threatening occupational risks during COVID-19. Exploring the first-line nurse managers’ experiences will help in designing health policies to better deal with such emerging crises.

Methods

A descriptive phenomenological study was conducted. A purposive sample was used to recruit 16 first-line nurse managers from Jordanian hospitals. Semi-structured interviews were conducted. Coliazzi’s (1978) data analysis method was used to analyze the data.

Results

Four major themes emerged: (a) unprecedented pressure; first line nurse managers revealed their suffering with the unprecedented demanding situations during COVID-19 pandemic. (b) strengthening system and resilience; nurse managers employed several strategies to strengthen the health system and enhance resilience. (c) building a supportive team; the presence of a robust supportive system is vital to deal with the pandemic. (d) maturity during the crisis; exposure to a new experience developed nurse managers management skills and self-awareness.

Conclusions

The unprecedented pressure associated with COVID-19 drained first-line nurse managers physically and psychosocially. Providing adequately trained staff and medical equipment is important to better deal with crises.

Implications for Nursing Management

Strengthening emergency training and improving emergency response plans of hospitals are essential.