Aim

To investigate nurses’ perceptions of barriers constraining the implementation of the Internet Plus Nursing Service program.

Background

The Internet Plus Nursing Service program helps meet the demands of an aging population, people with chronic diseases, the disabled and home convalescents, and affirms the value of nurses. However, this program has failed to elicit nurses’ active participation, and there is limited knowledge regarding nurses’ perceptions of the barriers to the program’s implementation.

Methods

A qualitative study was conducted. Thematic analysis of the data was performed.

Results

The analysis yielded three main themes: a sense of insecurity, role conflict, and a lack of support.

Conclusion

This study explores nurses’ perspectives on the factors impeding the implementation of the program, which are identified as being insufficient protection and support on nurses at personal, sociocultural, infrastructural, and organizational

Implications for nursing management

The study results will guide the department of nursing management to foster supportive work and social environment for nurses, which will decrease their feeling of insecurity and role conflicts and provides them enough infrastructural and organizational supports through proposing emergency code system and improving training system and team collaboration.