The Impact of COVID-19 on Patient Experience Within a Midwest Hospital System: A Case Study

1. Taylor, D . Timeline of the Coronavirus Pandemic. The New York Times. March 16, 2021. Accessed March 18, 2021. https://www.nytimes.com/article/coronavirus-timeline.html
Google Scholar2. Provisional Death Counts for Coronavirus Disease (COVID-19) . Centers for Disease Control and Prevention website. Updated July 29, 2021. Accessed July 29th, 2021. 2019. https://www.cdc.gov/nchs/nvss/vsrr/covid19/index.htm
Google Scholar3. Huang, C, Wang, Y, Li, X, Ren, L, Zhao, J, Hu, Y, et al. Clinical features of patients infected with 2019 novel coronavirus in Wuhan. China. The Lancet. 2020;395(10228):497-506. https://doi.org/10.1016/S0140-6736(20)30183-5
Google Scholar | Crossref | Medline4. Infection prevention and control during health care when coronavirus disease (COVID-19) is suspected or confirmed. World Health Organization. Updated June 29, 2020. Accessed March 16, 2021. https://www.who.int/publications/i/item/WHO-2019-nCoV-IPC-2020.4
Google Scholar5. Key, T, Kulkarni, A, Kandhari, V, Jawad, Z, Hughes, A, Mohanty, K. The patient experience of inpatient care during the COVID-19 pandemic: exploring patient perceptions, communication, and quality of care at a university teaching hospital in the United Kingdom. Journal of Patient Experience. 2021;8:1-6. doi:10.1177/2374373521997742
Google Scholar | SAGE Journals6. Williams, S, Weinman, J, Dale, J. Doctor-patient communication and patient satisfaction: a review. Fam Pract. 1998;15:480-92.
Google Scholar | Crossref | Medline | ISI7. Alaloul, F, Myers, J, Masterson, KM, DiCicco, J, Collins, MP, Hogan, F. Patient experience factors and health-related quality of life in hospitalized individuals. Oncol Nurs Forum. 2019;46(2):238 + . Gale Academic OneFile, link.gale.com/apps/doc/A588991413/AONE?u=drakeu_main&sid=AONE&xid=1243330a. Accessed 17 Mar. 2021.
Google Scholar | Medline8. Tsai, TC, Orav, E, Jha, A. Patient satisfaction and quality of surgical care in hospitals. Ann Surg. 2016;261(1):2-8. https://dx.doi.org/10.1097%2FSLA.0000000000000765
Google Scholar | Crossref9. Traiki, B, Al Shammari S, T, Al Ali, M, Aljomah, N, Alhassan, N, Alkhayal, K, et al. Impact of COVID-19 pandemic on patient satisfaction and surgical outcomes: a retrospective and cross-sectional study. Ann Med Surg. 2020;58:14-9.
Google Scholar | Crossref | Medline10. Saukko, P, Oppenheim, B, Cooper, M, Rousham, E. Gaps in communication between different staff groups and older adult patients foster unnecessary antibiotic prescribing for urinary tract infections in hospitals: a qualitative translation approach. Antimicrobial Resistance Infection Control. 2019;8:130. https://doi.org/10.1186/s13756-019-0587-2 8:130.
Google Scholar | Crossref | Medline11. Bartlett Ellis, RJ, Bakoyannis, G, Haase, JE, Boyer, K, Carpenter, JS. Patient perceptions of provider and hospital factors associated with new medication communication. West J Nurs Res. 2016;38:1139-54.
Google Scholar | SAGE Journals | ISI12. Suarez, NR, Urtecho, M, Nyquist, CA, Jaramillo, C, Yeow, M, Thorsteinsdottir, B, et al. Consequences of suboptimal communication for patients with limited English proficiency in the intensive care unit and suggestions for a way forward: a qualitative study of healthcare team perceptions. J Crit Care. 2021;61:247-51. https://doi.org/10.1016/j.jcrc.2020.10.012
Google Scholar | Crossref | Medline13. Prabhu K, L, Cleghorn, MC, Elnahas, A, Tse, A, Maeda, A, Quereshy, F, et al. Is quality important to our patients? The relationship between surgical outcomes and patient satisfaction. BMJ Qual Saf. 2018;27:48-52. https://dx.doi.org/10.1136/bmjqs-2017-007071
Google Scholar | Crossref | Medline14. Jones, TL, Hamilton, P, Murry, N. Unfinished nursing care, missed care, and implicitly rationed care. State of the science review. Int J Nurs Stud. 2015;52:1121-37.
Google Scholar | Crossref | Medline | ISI15. Berkowitz, B . The patient experience and patient satisfaction: measurement of a complex dynamic. The Online Journal of Issues in Nursing. 2016;21(1), Manuscript 1.
Google Scholar | Medline16. CMS . (Retrieved 11/10/21). 2010. https://www.cms.gov/medicare/quality-initiatives-patient-assessment-instruments/hospitalqualityinits/downloads/hospitalhcahpsfactsheet201007.pdf.
Google Scholar17. COVID-NET: A Weekly Summary of COVID-19 Hospitalizations, 2021 (Retrieved 11/14/21). https://gis.cdc.gov/grasp/covidnet/COVID19_3.html.
Google Scholar18. CDC . (Retrieved 11/12/21). 2021. https://covid.cdc.gov/covid-data-tracker/#datatracker-home.
Google Scholar19. Trant, AA, Szekely, BS, Mougalian, SP, DiGiovanna, MU, Sanft, TU, Hofstatter, EU. The impact of communication style on patient satisfaction. Breast Cancer Res Treat. 2019;176(2):349. https://dx.doi.org.cowles-proxy.drake.edu/10.1007/s10549-019-05232-w
Google Scholar | Crossref | Medline

留言 (0)

沒有登入
gif