Theresa Savino, DNP, RN, CPHQ, CPXP, FNAHQ, is Director of Service Excellence and Patient Experience at Middlesex Health, Middletown, Connecticut. She is also an adjunct nursing faculty member at the University of Connecticut.

Franz H. Vergara, PhD, DNP, MAS, RN, CENP, CCM, ONC, is Senior Director of Nursing Operations and Patient Care Services at MedStar Harbor Hospital, Baltimore, Maryland. He served as the school capstone chairman and supervising faculty of Dr. Savino.

Mary Dioise Ramos, PhD, RN, CNE, is Associate Professor and Interim Director of Graduate Programs, Wellstar College of Health and Human Services, Kennesaw State University, Georgia.

Deborah Warzecha, DNP, RN, NEA-BC, CEN, is Director of Nursing at Middlesex Health, Middletown, Connecticut. She served as the preceptor for Dr. Savino during her doctorate program.

Address correspondence to Franz H. Vergara, PhD, DNP, MAS, RN, CENP, CCM, ONC, Nursing Operations and Patient Care Services, MedStar Harbor Hospital, 3001 S Hanover St, Baltimore, MD 21225 ([email protected]).

The authors report no conflicts of interest.