Ellen Fink-Samnick, DBH, MSW, LCSW, ACSW, CCM CCTP, CRP, FCM, is an award-winning industry entrepreneur whose focus is on competency-based case management, interprofessional ethics, wholistic health equity, quality, and trauma-informed leadership. She is a content-developer, professional speaker, author, and educator with academic appointments at Cummings Graduate Institute of Behavioral Health Studies, George Mason University, and the University of Buffalo School of Social Work. Dr. Fink-Samnick has served in assorted leadership and consultant roles across the industry.

Mindy Owen, RN, CRRN, CCM, FCM, is Editor Emeritus of The HeartBeat of Case Management Department. She has spent her case management career designing, developing, and implementing case management programs and departments withing academic health systems. Ms. Owen is a Founding Board Member and Past President of the CMSA, Past Commissioner and Past Chair of CCMC, and former Public Board member of the Academic for Clinical Research Professionals. She is the 2021 recipient of CMSA's Lifetime Achievement Award and was inducted as a Fellow of Case Management (FCM) in 2022.

Address correspondence to Ellen Fink-Samnick, DBH, MSW, LCSW, ACSW, CCM CCTP, CRP, FCM, EFS Supervision Strategies, LLC, Burke, VA 22015 ([email protected]).

The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Ellen Fink-Samnick at: [email protected]

The author reports no conflicts of interest.