Developed a new scale (SORSRIC) for assessing older resident satisfaction with residential integrated care.

Employed exploratory and confirmatory factor analysis for reliability and validity evaluation.

Identified seven key factors impacting resident satisfaction in residential care.

Highlighted the scale's potential for global application, particularly in resource-limited regions, to enhance geriatric care practices and outcomes.

The factors that affect resident satisfaction with emerging residential integrated care for older people in China have been unclear due to a lack of validated instruments. Based on psychometric assessment procedures, we developed a new scale for older resident satisfaction with residential integrated care (SORSRIC). The scale was developed using a two-step process and a sample of 16 Chinese institutions and 333 residents. Exploratory and confirmatory factor analysis was used to evaluate reliability and validity. Principal component analysis and maximum variance methods were used to orthogonally rotate the items to extract seven factors. These were: resident expectations, perceived quality (physical care), perceived quality (mental care), perceived value, resident satisfaction, resident complaints, and resident loyalty. The CR value of each dimension of the pre-tested, formal scale was greater than 0.80, and the AVE value was greater than 0.50. This 24-item instrument showed good reliability and structural validity and can be applied to improve the experience and outcomes for older people in residential care.

Older people

Integrated care

Residential care

Resident satisfaction

Reliability

Validity

Scale

Sorsric

© 2024 The Author(s). Published by Elsevier Inc.