Author Affiliations: Chief Experience Officer (Dr Oehlert); Vice President of Experience Operations (Dr Montana-Rhodes); Director of Analytics (Hill), Office of Experience; Director of Hospitality and Language Accesses Services (Maldonado); and Manager of Hospitality (Bishop), Vidant Health, Greenville, North Carolina; and Professor and Associate Dean for Research and Scholarship (Dr Wei), East Tennessee State University College of Nursing, Johnson City, Tennessee.

The authors declare no conflicts of interest.

Correspondence: Dr Wei, East Tennessee State University College of Nursing, Johnson City, TN ([email protected]).

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