Design, Implementation, and Evaluation of a Students as Partners Interactive Feedback Model

In September of 2020, a group of dental students and motivated faculty came together in response to the pandemic and established a real-time feedback model to address technical challenges following the pivot to fully online learning. This initial offering formed the foundation of a Students as Partners (SaP) program to identify and address technical and curricular issues. We used an action research approach to evaluate and refine the innovation's delivery. Preliminary data from cycle 1 suggested that students were unaware of the impact of their feedback and the actionable items from their feedback. Thus, for the second iteration, we focused on making the entire process more transparent by using Padlet ® as a way to streamline posting and responding to feedback. To evaluate the refined system, we distributed surveys to student and faculty participants to obtain feedback of their awareness, satisfaction, and effectiveness of the program. For students who utilized the system, the majority indicated that they were informed of changes based on their feedback. Further, students reported that our innovation provided a platform for the student voice. Faculty impressions were generally positive, and the majority of faculty respondents indicated that they implemented changes to their content/curriculum based on feedback. These results demonstrate that the SaP program's real-time feedback system closed the feedback loop and facilitated real-time improvements on actionable feedback. To our knowledge, this is the first study to design, implement and evaluate a real-time feedback system for the purpose of modifying how an instructor teaches.

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