Available online 17 October 2022, 101788

Surveys to measure patients’ experience of health care have become a common practice in general medical care to improve patient centered care. However, such questionnaires are not consistently used to capture the patient's experience of oral health care. Because patient experience is an important component of high-quality care, there is an urgent need to measure it in the oral health care setting. This article aims to illustrate the need for patient experience measurement in oral health care, highlight the challenges such measurement in this setting faces, and provide a set of next steps.

There is a critical need for patient experience measurement in oral health care. The authors propose the following course of action:

Convening and stakeholder buy in.

Framework and theory development.

Survey tool development.

Survey tool implementation.

patient experience

experience measurement

quality

© 2022 Published by Elsevier Inc.