(the previous affiliation at the time of project completion was Department of Pharmacy Sciences, School of Pharmacy and Health Professions, Creighton University, Omaha, NE)

Funding

This work was supported by the Center for Health Services Research and Patient Safety, Creighton University School of Pharmacy and Health Professions.

Declarations of interest

The authors declare no relevant conflicts of interest or financial relationships.

Acknowledgements

Thanks to Ted Kaufman, Information Analyst, Center for Health Services Research and Patient Safety, Creighton University School of Pharmacy and Health Professions for supervising mailing procedures and assisting with databases and SPSS usage. Thanks to Cheyne Santos, Shayna Skokan, and Kylie Wong, student research assistants, Center for Health Services Research and Patient Safety, Creighton University School of Pharmacy and Health Professions for assisting with data collection and management procedures.

CRediT

Conceptualization: FF, MVS, KAG; Methodology: FF, MVS, KAG, KTF, JDB; Formal analysis: FF, MVS, KAG, KTF, JDB; Investigation: FF, MVS, KAG; Data curation: FF, MVS; Writing-Original draft: FF; Writing-Review & editing: FF, MVS, KAG, KTF, JDB; Visualization: FF, MVS, KAG, KTF, JDB; Project administration: FF; Supervision: MVS, KAG, KTF, JDB; Funding acquisition: KTF.

Previous presentations of the work (e.g., professional meetings)

• Facciolo F, Siracuse MV, Galt KA, Fuji KT, Bramble JD. Community Pharmacists’ Work Activities, Challenges, and Solutions to the Provision of Patient-Centered Care in Nebraska. AcademyHealth Annual Research Meeting. Boston, MA, June 13-16, 2020. (Poster)

• Facciolo F, Siracuse MV, Galt KA, Fuji KT, Bramble JD, Kaufman T. Community Pharmacists’ Work Activities, Challenges, and Solutions to the Provision of Patient-Centered Care in Nebraska. American Pharmacists Association Annual Meeting and Exposition. National Harbor, MD, March 20-23, 2020. (Research in Progress - Poster)

• Facciolo F, Siracuse MV, Galt KA, Fuji KT, Bramble JD. Community Pharmacists’ Work Activities, Challenges, and Solutions to the Provision of Patient-Centered Care in Nebraska. Global Health Conference Midwest 2020. Omaha, NE, February 14-15, 2020. (Poster).

Key points

What was already known

• The pharmacy profession continues to broaden toward a patient-centered care practice.

• Pharmacy members of formal enhanced services networks (e.g. Nebraska Enhanced Services Pharmacies (NESP) network) are embracing this practice.

• Descriptions of how pharmacies adopt a patient-centered care practice by providing enhanced services are not widely known.

What this study adds

• NESP members provided more enhanced services than non-NESP members and focused on taking care of people by providing enhanced services that can meet their patients’ needs.

• NESP members believed that profitability from enhanced services is key for sustainability and that offering enhanced services allowed them to build relationships with patients, keep them coming back, and create a flow of business based on taking care of people.

• NESP membership may provide opportunities for pharmacies to offer more enhanced services to patients with the intent to improve patient-centered care.